Our weekend routine consists of a bit of hockey and a lot of Tim Hortons coffee.
Saturday, I stopped into our local Timmy’s just down the street from my house. I had heard about Tim’s new coffees recently and tried a few of them and enjoyed them.
The caramel latte looked like a fabulous choice as I noticed on their outdoor signage but I needed a regular coffee first!
I usually order my coffee with one milk and one sweetener (in moderation). But I never really asked before what kind of sweetener they automatically use when I order… I wondered what kind of sweeteners they provide at Tim Hortons?
As I looked around the shop, I also realized that there isn’t a section for extra milk, sugar and sweetener in the shop either – something so obvious but I guess I never really paid much attention before.
So what kind of sweetener are they using behind the counter?
I asked the cashier who took my order what kind of sweetener she’d be using in my coffee. She replied there was only one option and it wasn’t Equal. I asked if they offered an alternative to which she didn’t know and so called her supervisor, Lorna, to assist me.
Lorna advised that store is only sent one kind of sweetener and it was not Equal. I asked whether they could supply an alternative like Equal, and asked if I could fill out a comment card. Lorna looked but couldn’t find any cards on hand, but when I asked if there was an online comment form I could use, she confirmed that there was.
I use sweetener on occasion – not regularly. As with all sugars and sugar substitutes, everything in moderation is best. My father-in-law uses sweetener most of the time because he is diabetic.
I think it would be nice to have a few sugar substitute options at Tim Hortons – as well as lactose-free milk as an option, since I’m lactose intolerant and also prefer low fat options.
When I got home, I filled out the form, asking if they could provide Equal and lactose-free milk. As well, I thought it would be great if they had a condiment section with extra supplies of sugar, sweetener, milk, napkins, etc.
Ahhh coffee break! I enjoyed my coffee along with my cheese tea biscuit as watched the kids as they lounged around on a lazy day.
You can find #EqualCanada on their website, on Twitter and on Facebook.
This shop has been compensated as part of a social shopper insights study for Collective Bias #CBias, however all opinions are my own.
